Return and Refund Policy
Last updated: September 28, 2023
Thank you for shopping at LaValle Flooring.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LaValle Flooring Inc, 2435 West Main Street Valley City, ND 58072.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to LaValle Flooring, accessible from https://lavalleflooring.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Billing Terms & Conditions
Payment is due upon ordering. Payments are processed via third parties such as Stripe or Pay Pal.
Payment issues such as declined cards will result in an order being placed on hold for 72 hours.
No orders will be shipped without getting payment for goods.
Any fees or charges resulting from insufficient funds, delays in shipping, are your responsibility.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so. All orders that have shipped will be subject to a 30% restocking fee.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: contact@lavalleflooringinc.com
- By visiting this page on our website: https://lavalleflooring.com/contact/
- By phone number: 701.845.9380
- By mail: 2435 West Main Street Valley City, ND 58072, United States
We will reimburse You no later than 14 days from the day on which We receive the returned Goods, minus the 30% Restocking Fee. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
2435 West Main Street
Valley City, ND 58072
USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@lavalleflooringinc.com
- By visiting this page on our website: https://lavalleflooring.com/contact/
- By phone number: 701.845.9380
- By mail: 2435 West Main Street Valley City, ND 58072, United States
