Frequently Asked Questions
VALLEY CITY | JAMESTOWN
Have questions about flooring, installation, or financing? We’ve answered the questions we usually hear the most.
Don’t see your question listed here? Contact us or stop by our Valley City or Jamestown showroom—we’re happy to help.
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Product Delivery Questions
Do you offer delivery for flooring products?
Yes—we provide free delivery on all flooring product orders to customers located in North Dakota, South Dakota, and Minnesota. No hidden fees, no minimum order—just one more way we make flooring easier.
Is delivery really free?
Absolutely. As long as you’re located in ND, SD, or MN, we’ll deliver your flooring products to your home or job site at no additional cost.
How soon will my order be delivered?
Delivery timelines vary depending on product availability and your location, but most orders are delivered within 3–10 business days. We’ll provide a specific delivery window once your order is confirmed.
Do I need to be home for the delivery?
Yes—someone 18 or older will need to be present to accept and sign for the delivery, especially if the products are being delivered directly to a residence.
Where will you deliver the products—inside or curbside?
Most deliveries are curbside or to your garage/entry area, depending on your location and accessibility. If you need special arrangements or assistance, just let us know—we’ll do our best to accommodate.
Can I schedule a delivery time?
We’ll coordinate with you to provide a delivery window that works with your schedule. While we can’t guarantee exact times, we’ll give you a heads-up when your order is on its way.
Do you deliver outside of ND, SD, or MN?
At this time, free delivery is only available in North Dakota, South Dakota, and Minnesota. If you’re outside of these states, contact us—we may still be able to help with shipping options.
What if there’s an issue with my delivery?
If anything arrives damaged or incorrect, contact us right away and we’ll make it right. We stand behind our products and service—your satisfaction is our top priority.



